Refunds
Last updated: 19 September 2026
A plugin cannot be returned like a cable: once downloaded, you have it. That is why we would rather you tried it before paying.
1. Try before you buy
«DEMO POLICY TO BE DECIDED» — the trial period and its conditions will go here. This is the route we recommend: if the plugin does not convince you, or does not run on your machine, you will know without having paid.
2. Right of withdrawal
If you live in the European Union or the United Kingdom you have fourteen days to withdraw from a distance purchase. For digital content that right is lost once the download begins with your express consent, which you give when completing the purchase.
Outside those jurisdictions, the law of Colombia and this policy apply.
3. When we refund
Regardless of the above, we refund if:
- the plugin does not start on a system listed as supported and we cannot resolve it with you;
- you bought the same product twice by mistake;
- the purchase was not made by you.
In those cases write to support@zonarisaudio.com with your order number. You do not need to argue your case beyond that.
4. When we do not
If the reason is that you do not like the sound, or it is not what you expected, we do not refund — that is what the trial is for. Nor if the licence has been activated and used in work.
5. How it is processed
Because Paddle is the merchant of record, Paddle executes the refund to the original payment method. It usually takes five to ten working days to appear on your statement, depending on your bank. The licence is deactivated when the refund is issued.